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Intertek Launches Pioneering Digital Platform iCare In India: Total Quality In Few Clicks

• By  Textile Excellence
• April 02, 2024

Intertek, a leading Total Quality Assurance provider, has announced the launch of their iCare digital platform in India. iCare is an innovative one-stop digital portal for textile manufacturers with a pioneering solution that enables seamless management and monitoring of the testing processes from start to finish.

iCare addresses the long-standing challenges of transparency and traceability in the processing and testing of laboratory samples. The solution removes communication barriers and improve the efficiency at which companies deliver their products to market.

The need for iCrare is driven by increasing regulatory scrutiny and increased end-consumer expectations. Customers from the textile and fashion sector are increasingly seeking systemic, data-driven, end-to-end Total Quality Assurance solutions that enhance transparency and traceability, throughout the lab sample processing and testing stages.

The solution is specifically tailored to the needs of manufacturing industry and with the availability of iCare platform in India,  customers would be able to manage and monitor their projects effortlessly, thereby improving their experience of the quality assurance process. Intertek’s customers through iCare, can access realtime information about the status and progress of the submitted samples through an intuitive and user-friendly interface, and can interact with Intertek seamlessly through features like as chatbot and live chat. Customers can also easily perform actions like submitting a test request, tracking job statuses, downloading reports from the centralized digital platform with just few clicks accessible 24/7.

On the launch of the iCare platform, Sandeep Das, Regional Managing Director South Asia and President of Global Softlines and Hardlines, said: “iCare is a cutting-edge digital platform that will help factories have end-to-end traceability of their test samples and build a 24x7 line of communication with Intertek technical experts. Its revolutionary technology makes life simpler for factories by offering them access to market-leading Total Quality Assurance solutions in just a few clicks. I am confident that iCare will allow factories across the subcontinent to ensure the quality, safety and sustainability of their products throughout the entire value chain, enabling them to successfully unlock new growth opportunities.”

Manu Gahlowt, Director, Softlines India, commented: “Intertek has been a pioneer in textile testing services in India for over thirty years. Innovation and customer-centricity have always been at the center of our strategy, and it has been our endeavor to bring easy to use, best-in-class digital solutions to India to meet the evolving quality and sustainability needs of the textile industry. The launch of iCare will make it much easier for our customers in India to manage their day-to-day interactions with Intertek Softlines labs.”

Shelly Lo, Senior Director, Marketing and Innovation, Global Softlines and Hardlines, added, "The launch of iCare demonstrates Intertek's commitment to bringing cutting-edge technology and innovative solutions to our valued supplier customers. The platform has been designed with the suppliers' needs at the forefront, setting it apart in the ATIC market."

“iCare will operate alongside our market-leading Global Market Access, i2Q, Interlink and ToxClear solutions, enabling customers to take full advantage of our comprehensive Total Quality Assurance offerings. Intertek also plans to extend the service to other leading textile markets, including Bangladesh and Vietnam, soon.”

For more information on Intertek’s  one-stop Customer Excellence portal iCare, visit: https://www.intertek.com/icare/

iCare is a cutting-edge digital platform that will help factories have end-to-end traceability of their test samples and build a 24x7 line of communication with Intertek technical experts. Its revolutionary technology makes life simpler for factories by offering them access to market-leading Total Quality Assurance solutions in just a few clicks.